PLANT HEALTH GUARANTEE

Effective Date: August 1, 2026

PLANT HEALTH GUARANTEE

While no live plant can be guaranteed completely free of pests or disease, we take proactive steps to minimize the risk and to ensure plants are offered for sale in good health. 

Our Preventive Plant Care Practices include:

  • Routine inspection of plants for signs of pests, damage, or declining health.

  • Preventive pest treatment, when appropriate, using methods such as rubbing alcohol and/or Neem Oil solutions.

  • Isolation of new plants for a minimum of 2-3 weeks before introduction to the general collection.

  • Immediate treatment and isolation of any plant showing signs or suspicion of pest activity.

Despite these precautions, pests or other underlying issues may occasionally go undetected and may not become apparent until after a plant has left our care. This is a risk inherent to purchasing and caring for live plants. 

OUR PROMISE:

- NO PLANT WILL EVER BE SOLD WITH A KNOWN PEST PROBLEM OR WHILE UNDERGOING TREATMENT FOR PESTS.

- IF A PLANT IS LISTED OR ON DISPLAY AT MARKETS, AND A PEST ISSUE IS SUSPECTED OR DISCOVERED, THE PLANT WILL BE PULLED AND WILL REMAIN IN THE CARE OF PLANTYERA – EVEN IF THE CUSTOMER INSISTS ON TREATING. 

- PLANTS MUST BE PEST FREE FOR A PERIOD OF 2 MONTHS FOLLOWING TREATMENT BEFORE THEY WILL BE LISTED, RELISTED OR PLACED ON DISPLAY AT MARKETS.

BEFORE YOU PURCHASE

Please take a moment to carefully inspect any plant you are considering. If you notice signs of pests, unusual damage, or declining health, please bring your concerns to our attention before completing your purchase. We are happy to discuss what you see and help you make an informed decision. We may offer to retain, observe, and reserve the plant for longer, allowing you to purchase at a later date.  

AFTER YOU PURCHASE

We strongly recommend that you always take precaution when bringing new plants home, including those you purchase from PLANTYERA, and especially if you have a large collection. Isolating for a period of 10-14 days is generally also recommended, followed by close inspection, before introducing to the general collection. In addition, providing continued preventive treatment at least once per week for a minimum of 2-4 weeks is strongly recommended. 

OUR GOOD-FAITH GUARANTEE

If you discover a suspected pest-related issue shortly after purchase, please contact Amber Liebau | PLANTYERA immediately. 

As a gesture of good faith and commitment to reliable customer service, eligible plants may be returned for a FULL REFUND within 5 calendar days of purchase provided that:

  • - The concern is reported in a timely manner.

  • - The plant has been kept indoors and isolated from other plants, as recommended.

  • - Clear photographs of the suspected pest activity, damage, or deterioration are provided within 5 calendar days.

  • - The plant is returned to Amber Liebau | PLANTYERA within 5 calendar days in substantially the same condition in which it was purchased, with no intentional removal of stems, branches, nodes, or other plant material.

We will always strive to provide healthy plants. We intend to be fully transparent about their care and health status. And we promise to make things right should something get missed.

Amber Liebau
Owner at PLANTYERA.com
amber@plantyera.com