Effective Date: July 1, 2026

Thank you for shopping with PLANTYERA! We currently serve customers within the United States and primarily offer local pickup and, where available, local delivery. This policy explains how orders are fulfilled and what you can expect after when placing an order.

Current Fulfillment Options

Depending on the product and your location, PLANTYERA may offer one or more of the following:

• Local Pickup (Derby, KS)

• Local Delivery (if available)

• U.S. Shipping (available on select products only)

Available fulfillment options will be shown during checkout.

Local Pickup

Some retail items will only be available for Local Pickup. 

All live plant purchases will require Local Pickup until further notice. Live plants should always be inspected prior to departure, to ensure the appearance and condition of the plant is suitable and to verify there are no outward signs of poor health or pests. 

Live plants must be picked up Same Day, unless prepaid. To clarify, when a potential buyer reaches out to confirm availability of a given plant, the buyer must be prepared to either pick up the plant that day or prepay in order to schedule a flexible pickup date/time in the future. 

If the customer is unavailable for Same Day Pickup, we recommend checking availability on the day you are available to pick up.

Customers selecting Local Pickup must contact Amber Liebau by Direct Message on Facebook or by email (amber@plantyera.com) and provide a specific window of time for picking up the item(s).  

If you are unable to pick up the item(s) by the predetermined window, please contact Amber Liebau before your window expires so that the item(s) can be retrieved from the designated Pickup location to ensure security and to prevent damage due to prolonged exposure to heat, cold, wind, pests or other environmental threats.  

Items that have not been picked up by the predetermined date/time, will be returned to inventory and made available for purchase by the next interested buyer if the Customer has made no effort to communicate intent to reschedule. 

Abandoning items and/or delay or lack of communication (ghosting) may result in loss of accessibility to make purchases from PLANTYERA.

Holds

Customers who wish to reserve an item due to limited availability, regardless of intended pickup date/time, must prepay. 

Some items may be available for purchase online, with the option to schedule Local Pickup. Others, such as Live Plants, may require prepayment via Direct Message on social media or by emailing Amber Liebau (amber@plantyera.com).

Customers must schedule pickup within 7 calendar days of purchase. We may attempt to contact the customer using the information provided at checkout if we have received an order and prepayment but have not heard from the customer within 7 days.

Customers must pick up purchased items within 14 calendar days of purchase, unless other arrangements have been made prior to the expiration of the pickup window. 

Unclaimed Orders

Failing to pick up within 14 days may result in the items being returned to inventory and made available for purchase by the next interested buyer. 

If an order is not picked up within 14 calendar days and we have not heard from you:

• We will attempt to contact the customer using the information provided at checkout on or before Day 14. 

• Failure to respond within 24 hours will result in the item(s) being declared as abandoned and may be canceled at our discretion.

If an order is canceled due to abandonment:

• Items may be eligible for a partial refund, upon request of the customer. 

·       Live plant purchases may incur a $5 Extended Care/Delay of Sale Fee, at the discretion of PLANTYERA when abandoned. This fee will simply be deducted from any potential agreed upon refund amount when a refund has been requested. 

·       PLANTYERA reserves the right to refuse future prepayment or accessibility to make purchases if the customer abandons prepaid items with any frequency. 

Local Delivery

When/where available, local delivery may be offered for an additional fee for certain items or as a benefit/condition of membership or subscription.

Delivery details, including service area, scheduling, and fees, will be provided during checkout.

Live plant deliveries may require that someone either be available to receive the item(s) immediately upon delivery or retrieve from porch drop within a small window of time to prevent damage or stress to the plant due to environmental conditions. 

Once delivery has been completed to the agreed location, responsibility for the items transfers to the customer and PLANTYERA is not responsible for damage or loss incurred after drop-off. 

Future Shipping

PLANTYERA currently limits shipping to eligible products and/or orders within the United States.

Some items—including certain live plants—may not be available for shipping due to state regulations, seasonal conditions, or product characteristics.

Shipping availability may change without notice.

Any live plants made available for shipping in the future may only be shipped within the state of Kansas, due to the restrictions of the Live Plant Dealer License held by Amber Liebau. 

Shipping Times

Estimated shipping times are provided for convenience only.

Actual delivery dates may vary due to:

• Weather

• Carrier delays

• Holidays

• Natural disasters

• Other circumstances outside our control

Weather Protection

Because plants are sensitive to temperature extremes, PLANTYERA reserves the right to delay shipment or reschedule local delivery if weather conditions could reasonably endanger the health of the plants.

If this occurs, we'll contact you to arrange the best solution.

Shipping Damage

If a shipped order arrives damaged:

Please contact us within 24 hours of delivery.

Include photographs of:

• The shipping box/envelope

• Packaging materials

• Shipping label

• The damaged item(s)

We will review each claim individually and determine the appropriate resolution.

Please be advised that we may require that the damaged item be returned for further inspection, prior to issuing any credits or refunds, or prior to sending a replacement.   

Incorrect Address

Customers are responsible for providing accurate shipping and contact information. Please review your entries carefully prior to completing Checkout.

PLANTYERA is not responsible for delays, returned packages, or additional shipping charges resulting from incorrect addresses provided at checkout.

Pickup & Transport

Live plants should be transported directly to their new home whenever possible. Please remember, PLANTYERA primarily distributes houseplants that require and are accustomed to specific environmental conditions. 

Avoid leaving plants:

• In hot vehicles

• In freezing temperatures

• In direct sunlight

• For extended periods without climate control

PLANTYERA cannot be responsible for damage occurring after pickup due to transportation or environmental conditions.

Order Changes

If you need to modify your order or fulfillment method, please contact us as soon as possible.

Once an order has entered processing or fulfillment, changes may not be possible.

Questions

If you have questions regarding pickup, delivery, or shipping, we'd be happy to help.

PLANTYERA

Email: AMBER@PLANTYERA.COM

Website: PLANTYERA.COM